Frequently Asked Questions
These are the answers to the questions we get asked the most.
If you can’t find the answer to your question here, feel free to contact us at [email protected]
What's your MOQ & lead time?
Our MOQ is 100,000 pcs /item/design. The lead time is about 25-40 days after the order is confirmed and the deposit payment is received. We are flexible for the qty of trial orders. If your order qty is lower than our MOQ, please contact our sales for further info.
Can I print my company logo/brand name onto the packaging?
Yes, custom packaging is available for all of our products.
Is it possible to get a sample?
Yes, free samples are available upon request, but you may need to pay for the sample shipping cost.
You can use your own courier express account or prepay us the shipping cost if you do not have an account.
Can I mixed different products into one container?
Yes, you can have all the required products mixed into one container to save cost.
Can you accept trial orders lower than your MOQ?
Yes, we are very supportive for new customers. We are here to help! Contact our sales now, and we will work a way out!
Can we become your distributor?
Of Course Yeees! Let's talk about possible cooperation & strategic business partnership! If you would like to talk to us, please call mobile: +86 188 5034 5423. We would love to discuss further with you!
What is your terms of delivery?
EXW, FOB, CFR, CIF, DDU, DDP
Are you an FSC certified body?
Yes, we are an FSC COC-certified company. FSC certified wooden cutlery is available upon request.
Disposable Wooden Products
What kinds of certificates/test report do you have for your disposable wooden cutlery?
Our disposable wooden cutlery is EU & FDA approved for food contact safe. We're an FSC COC-Certified company. Please contact us to require the certificate & test report copies: [email protected].
What kind of wood do you use to produce disposable wooden cutlery?
We use birch(betula) as raw material to produce our disposable wooden cutlery.
Can you supply waxed disposable wooden cutlery?
Yes, waxed wooden cutlery is available for our whole disposable wooden cutlery product range.
What are the custom branding options available for disposable wooden cutlery?
(1) custom print(heat stamp/color printing) on disposable wooden cutlery handles;
(2) custom design/shape of disposable wooden cutlery;
(3) custom packaging(custom print bags/labels/boxes/cartons)
How is wooden cutlery branded?
We can do custom branding on the cutlery handles with either hot stamp or color printing. Pls check the custom branding page for more details.
What is the MOQ and plate/tool charge for branded wooden cutlery?
The approx. MOQ for heat stamp is 300,000 pcs/design/item.
Tool cost: US$ 100 or €80/design/item.
The approx. MOQ for color printing is 350,000 pcs/design(1-color print). The MOQ for multiple-color printing will be higher.
The printing plate fee is US$ 100 or €80/color/item.
Is it possible to wax coat branded wooden cutlery?
Yes, we can wax coat branded cutlery.
Can wooden cutlery biodegraded in natural environments?
Our disposable wooden cutlery is made from 100% natural wood material. Wood is a natural material that is composed of cellulose. Given the right conditions, it can be naturally degraded by microorganisms in the soils. Wood has been long existed in the natural environment, and not considered a pollute.
Is wooden cutlery bad for the environment?
Wood has been long existed in the natural environment, and not considered a pollute. It will not cause any plastic pollution such as microplastic particles. As long as the wood is from responsibly sourced forests, disposable wooden cutlery is still a green alternative for plastic cutlery.
Can I have custom combination of cutlery sets?
Yes, you can choose from any of our stock components and specify the desired combination of items for cutlery sets. For example, fork+napkin, knife+fork+coffee spoon+ napkin, knife+fork+spoon+napkin+salt&pepper packet, coffee stirrer+sugar packet, etc.
What kinds of custom options are available for napkin?
We offer a few standard size options for napkins. Except for the stock sizes, we can customize the size for you with custom print brand name/logo on it. You can choose either a white napkin or an unbleached natural brown napkin.
Can I print on the cutlery wrapper?
Yes, we offer custom print on our plastic/paper/bioplastic wrappers. The MOQ is 100,000 sets/item.
Can you supply to Amazon sellers?
Yes, we can customize the retail packaging according to your request. If you don't have ready-made artwork, our design team can work with you to create the artwork design based on your ideas. Contact us today: [email protected]
Have more questions? Contact our sales to get the answers!